Can I contact you by phone?
We prefer email support. If you want to contact us or get support, send us a message. We will be happy to help. Most cases simply can’t be resolved by one phone call because they require further verification by our team. This process can take a lot of time and includes checking the plugins in our test environments.
We keep online support because we can quickly access the information about your store, software versions that you are using, or server environment. During the online communication process, we can send you screenshots for reference or links to our docs. This can’t be done using traditional phone calls. Furthermore, online support gives us the ability to keep a record of your past messages, so you will never have to repeat your questions.
We believe that online support is faster and more efficient than a phone call, and by using internet tools we can give you a better experience and more professional help.