Unsubscribe link is not working
If you added {{ customer.unsubscribe_url }}
placeholder to your automation, and it's not redirecting customer to the Communication Preferences webpage, there's a chance that this page could be accidentally deleted. Here's a quick guide, how you can resolve this issue:
- Go to your pages listing in WordPress dashboard and find page you want to use for Communication preferences. If necessary create one.
- Get the ID of the page (you can find it by entering the editor and looking for ?post={ID} in URL). Make sure content of the page contains shortcode
[shopmagic_communication_preferences]
: - Log into your database management interface (e.g phpMyAdmin).
- Search for
option_name
shopmagic_communication_account_page_id
inwp_options table
. - Update value with the ID of the page you selected in step 2.
This solution is also applicable if you are adding a link to unsubscribe in the message footer.